Activating Your Credit Card and Managing Your PIN

Getting Started with Your New Credit Card

Welcome and congratulations on receiving your new credit card! This guide will walk you through the steps to activate your card and set up a Personal Identification Number (PIN), which is crucial for making secure transactions and ATM withdrawals.

How to Activate Your Credit Card

1. Online Activation:
   • Visit our card activation webpage provided in your welcome kit.
   • Enter your credit card number, expiration date, and the CVV code found on the back of your card.
   • Confirm your identity by providing the necessary personal details.
2. Mobile App Activation:
   • Download our mobile app from the App Store or Google Play.
   • Log in using your online banking credentials or register for a new account.
   • Navigate to the 'Activate Card' feature and input your card details.

Upon successful activation, you will receive a confirmation message, and your card will be ready for use.

Setting Up Your PIN

• As part of the activation process, you will be prompted to create a 4-digit PIN.
• Choose a PIN that is difficult for others to guess and avoid using easily identifiable numbers such as birthdays or sequential digits.
• You will use this PIN for ATM transactions and certain point-of-sale purchases.

Using an Existing PIN

• If you prefer, you can set up the same PIN you've used previously on another card. However, for enhanced security, we recommend selecting a new PIN.
• Just ensure your chosen PIN complies with our security standards and is not a commonly used sequence.

Changing or Resetting Your PIN

• Online:
  • Log in to your online banking account or mobile app.
  • Go to the 'Card Management' section and select 'Reset PIN'.
  • Follow the instructions to choose a new PIN.
• Customer Service:
  • Call our customer support team if you prefer to reset your PIN over the phone.
  • Be prepared to verify your identity for security purposes.

Remember, you can change your PIN at any time if you feel your current one has been compromised or if you simply want a new one.

Additional Support

If you encounter any issues or have further questions, our customer service team is here to help. Contact us via phone, email, or live chat for personalized assistance.

Security Reminder

Keep your PIN confidential and never share it with anyone. Our staff will never ask for your PIN in any communication.

Disclaimer

This information is for general guidance only and is subject to change. Always follow the most recent instructions provided through official channels when activating your card and managing your PIN.